Shipping Policy
Free Shipping on ALL Orders to the US.
Order Processing Time
- It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
- Generally, orders are shipped within 2-3 working days of order confirmation/payment. Orders made on the weekends might experience delay.
- Shipping from US Local warehouses.
How long does delivery take?
3-7 business days.
What countries do you ship to?
The US only. We cannot deliver to the following areas:
- Alaska
- American Samoa
- Guam
- Hawaii
- Marshall Islands
- Northern Mariana Islands
- Palau
- Puerto Rico
- Rhode Island
- U.S. Virgin Islands
- Armed Forces Americas
- Armed Forces Europe
- Armed Forces
Thank you for your understanding, we are making efforts to ship to more countries, please stay tuned!
How will my delivery be shipped?
We will choose suitable carriers as our logistic partner that works best for our customers
I ordered more than one item. Will they all be delivered at the same time?
We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.
Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the shipment once the product is en route.
What do I need to do when I receive a different product than what I ordered?
Please get in touch with customer support at support@smorobot.com
About Tax
In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.
Contact us
Email: support@smorobot.com
Tel: 888-482-4564 (US) , Mon - Fri 9:00 am -5:00 pm (PST)
